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To retrieve your huutaArt.com username click "Forgot Username"- and follow the instructions on the next screen.
To reset your password click "Forgot Password"- and follow the instructions on the next screen.
You MUST have access to the email address you registered with to use these tools. If you do not have access to the email address you registered with please contact us.
Note: Sometimes your web browser will try to add a password in the 1st password field and leave the verify password field blank. (for you to verify)These are the steps to make the edit.
* Do not use the 'back' button during this process as it will reload the page and you will have to start over.
Trying to edit my Network Profile but keep getting this message: Password and confirmed password don't match. Please switch to Account Details tab to correct this
When you save login credentials in Firefox and it tries to fill in the form and it will always leave the verify password field blank. This is a security step to make the user fill in the password - because if it did this automatically the whole "verify your password" step would be a waste of time.
So there are only 2 choices:
Here are the steps to manage the "password manager" in FireFox:
To DELETE your huutaArt account please click this link:
For all other account issues please contact support.
Our Universal Call Creator covers many types of calls, however we know, sometimes, Call Organizers will need a specifc submission form. We are in the process of developing an easy to use Custom Form Creator that will be available in the near future.
All galleries and Call Organisers must have a PayPal account to use huutaArt.com.
A PayPal account is NOT required to use huutaArt.com
You may use a credit card without having a PayPal account. Just click the text: "Pay with a creditcard or debit card" - at the bottom of the PayPal screen.
* If you have lost your login details for PayPal you can retrieve them by going to:
https://www.paypal.com/home and click on the '?' in the username or password field - then follow their instructions.
We currently do not accept uploading of video files to huutaArt. You can LINK to a video that is already online at VIMEO, or YOUTUBE.
Just copy & paste the video URL into the submission form.
*Remember to click "TEST THIS LINK" to make sure your video works ok.
I have completed my submission and posted it to the Call but I want to change part of it. How do I do that? Can you just swap a new image for me?
Once a submission is completed and sent to the Call Organizer you cannot change or edit or add to it. So please make sure you are happy with your submission before posting it to the Call.
Also, huutaArt cannot change any material after it has been submitted.
There are many many reasons why we do not edit submitted material.
The only option available is to speak with the Call Organizer. You can send the organizer a message from your huutaArt.com account.
To send a message:
The number of times you may submit to an Open Call is governed by the Call Organizer.
If the Call does not allow multiple submissions the system will only allow you to submit once for that Open Call.
However, if the Open Call does allows multiple submissions all you have to do is go to the detail page for that call and click on the submit button (top right).
To withdraw a Submission to a call please contact the Call Organisor directly. All submission fees are paid to the gallery directly and so refunds must be managed between the artist and the gallery.
huutaArt.com cannot issue refunds on behalf of galleries.
We spoke with PAYPAL about the 4001 error notice coming from their site.
The agent disclosed this is their "standard response" when a credit card is locked by the issuing bank or company.
If you come across this notice when paying a fee at PAYPAL you will need to call your credit card company to resolve the issue.
"Submitted" is a message to keep you informed of the status of your submission. When the gallery completes its selection process and posts the results the icon will change accordingly.
Waiting for Gallery: waiting the Call Orgnizer to jury the submissions.
PayPal confirmation pending:
Some info on PayPal:Please note at PAYPAL.com there is a 2 step process if paying by credit card:
PayPal provides a 2nd screen as the summary of the purchase you are about to make and requires confirmation by pressing the "PAY" button. If you were to click the yellow PAY button - PayPal would initiate the transaction and the following 8 actions would occur automatically:
These actions occurr after the PAY button is pressed and the payment is completed and PayPal sends us confirmation.
When a gallery views images on huutaArt.com we provide a small thumbnail as well as a larger image. The large image must fit in the browser window. We DO NOT scale images up. However, we do scale images down to fit inside the browser.
We have created a system that enables you to create a DRAFT Submission. This means that you can start your submission today and complete it tomorrow or the next day.